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What to include in your email

What went wrong and the steps to reproduce it.
When it happened and your time zone.
Your device model, operating system and Moree version; for the web app, include your browser and its version.

In the iOS app, Settings → Report a problem opens an email with your device details already filled in; describe what happened and send it yourself. You can review or delete anything in it before sending. If no mail account is set up on your phone, the app shows your device details and what you wrote for you to copy or share instead.